LAST UPDATED: September 30, 2025
1. INTRODUCTION
Auroa Medical (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://myauroramedical.com (“Website”) or interact with our services.
2. SCOPE
This policy applies to personal data we collect from patients, prospective patients, and other visitors to our Website.
3. DATA CONTROLLER
Aurora Specialist Hub Ltd is the data controller for personal data processed in connection with our services, registered in Nigeria (Reg #7779401).
4. TYPES OF PERSONAL DATA WE COLLECT
We may collect:
– Contact Information: name, email, phone number, address.
– Medical Information: medical history, treatment details, health records shared with us.
– Financial Information: payment details for services rendered.
– Technical Data: IP address, browser type, cookies data when you use our Website.
5. HOW WE COLLECT DATA
– Direct interactions: forms, consultations, appointments.
– Website usage: cookies, analytics tools (like Google Analytics).
– Third-party services: payment processors (subject to their privacy policies).
6. PURPOSES OF PROCESSING
We process data for:
– Providing medical services and consultations.
– Appointment management and communication.
– Billing and payment processing.
– Improving our services and Website experience.
– Compliance with legal and regulatory obligations (Nigeria Data Protection Regulation, medical regulations).
7. LEGAL BASIS FOR PROCESSING
– Consent: where you provide consent for specific processing.
– Contractual necessity: for providing our services.
– Legal obligation: compliance with Nigerian laws (e.g., medical records retention).
– Legitimate interests: operational improvements, protecting our rights.
8. DATA SHARING AND DISCLOSURE
We may share data with:
– Healthcare professionals: involved in your care.
– Third-party service providers: payment processors, IT support (bound by confidentiality).
– Regulatory authorities: as required by Nigerian law.
– Legal requests: lawful requests by authorities.
9. DATA SECURITY
We implement reasonable technical and organizational measures to protect personal data (e.g., encryption, access controls).
10. DATA SUBJECT RIGHTS (UNDER NIGERIAN DATA PROTECTION REGULATION)
You have rights:
– Access: request copies of your personal data.
– Correction: request correction of inaccurate data.
– Erasure: request deletion subject to legal/contractual obligations.
– Restriction: request restriction of processing in certain cases.
– Complaint: lodge complaints with relevant authorities (e.g., National Information Technology Development Agency, NITDA).
Contact us to exercise these rights.
11. COOKIES AND TRACKING
Our Website uses cookies for functionality, analytics (like Google Analytics). You can manage cookie preferences via your browser settings.
12. THIRD-PARTY LINKS
Our Website may have links to third-party sites; we aren’t responsible for their privacy practices.
13. RETENTION
We retain data as necessary for purposes outlined, complying with Nigerian legal requirements (e.g., medical record retention).
14. INTERNATIONAL DATA TRANSFERS
If data is transferred outside Nigeria, we’ll ensure compliance with applicable laws (adequacy, safeguards).
15. CHILDREN’S DATA
Our services aren’t directed to individuals under 18; we don’t knowingly collect children’s data without parental consent where applicable.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy; changes effective upon posting.
17. CONTACT US
For privacy queries or exercising rights:
– Email: privacy@myauroamedical.com
– Address: No. 9A Olatunji Moore Street, Lekki Zone 10, Lekki, Lagos
– Phone: (+234)909-142-9328
CONSENT
By using our Website or providing personal data, you consent to processing as described.